Terms and conditions of sale and use
Welcome to the Accros de la pêche website. By using our website or making a purchase, you agree to these Terms and Conditions. We recommend that you read them carefully before using our site or placing an order.
1. Overview
The Accros de la pêche website allows customers to discover and purchase fishing products and related items.
These Terms and Conditions apply to all visitors, users, and customers of our website.
By accessing the site or placing an order, you agree to be bound by these Terms and Conditions.
2. Website Use
You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.
You must not:
- Use the site for fraudulent or illegal purposes
- Attempt to gain unauthorized access to our system
- Disrupt the operation of the site
- Use site content without our permission
- Provide false information when creating an account or placing an order
We reserve the right to suspend or terminate access to our site if misuse or non-compliance with these Terms is found.
3. Products
We do our best to present our products, their features, colors, and images as accurately as possible.
However, colors may vary slightly depending on your screen or device.
Product availability may change without prior notice. We reserve the right to limit available quantities or remove a product from our store at any time.
4. Prices
All prices displayed on our site are in Canadian Dollars (CAD), unless otherwise indicated.
Prices are subject to change at any time without prior notice.
Applicable taxes, shipping fees, and other charges associated with your order will be displayed at checkout where applicable.
5. Orders
When you place an order, you agree to provide accurate and complete information.
After placing an order, you will usually receive an email confirmation.
Receiving an order confirmation does not necessarily guarantee that the order will be shipped. We reserve the right to cancel an order in certain situations, including:
- Pricing or information errors
- Product unavailability
- Payment issues
- Suspicious or fraudulent activity
- Errors in order information
If we cancel an order after payment, the amount paid will be refunded according to the payment method used, where applicable.
6. Payments
We accept the payment methods available on our payment page.
Payments are processed by secure third-party payment providers. We generally do not store your complete credit card information.
You confirm that the payment information provided is accurate and that you are authorized to use the payment method used.
7. Delivery
We deliver to the addresses and areas available at the time of order.
Delivery times displayed on our site are estimates and may vary due to several factors, including product availability, carrier, weather, and delivery conditions.
Accros de la pêche is not responsible for delays caused by a carrier or circumstances beyond our control.
The customer is responsible for providing a correct and complete delivery address.
8. In-Store Pickup
Where the in-store pickup option is available, orders must be picked up during the specified opening hours.
We will notify you when your order is ready.
Please present the necessary order information upon pickup.
9. Returns and Exchanges
Returns and exchanges are subject to our Return and Refund Policy.
Products must generally be returned in their original condition and may be subject to certain conditions.
Some products may be excluded from returns for reasons of hygiene, safety, or any other reason indicated at the time of purchase.
Please consult our Return Policy for the conditions applicable to your order.
10. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may ask for photos of the product and its packaging to help us assess the situation.
Depending on the issue, we may offer a replacement, refund, or other appropriate solution.
11. Customer Accounts
Some site features may require account creation.
You are responsible for keeping your login information confidential and for all activities carried out from your account.
You must inform us promptly if you believe your account has been compromised.
12. Promotions and Discounts
Promotions, promotional codes, and special offers may be subject to specific conditions.
Unless otherwise indicated:
- Promotions cannot be combined
- Promotional codes must be used within their validity period
- Certain exclusions may apply
- A promotion may be changed or withdrawn without prior notice
Specific conditions for a promotion will be indicated where applicable.
13. Intellectual Property
All content on the site, including texts, images, logos, graphics, videos, designs, and brand elements, belongs to Accros de la pêche or its partners and is protected by applicable laws.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.
14. User Content
If you submit reviews, comments, photos, or other content on our site, you confirm that you have the right to publish them.
You grant us reasonable permission to use this content in the course of our business activities and communications, subject to applicable laws.
We reserve the right to remove any content that we consider illegal, offensive, misleading, or inappropriate.
15. Links to External Sites
Our site may contain links to websites operated by third parties.
These links are provided for convenience. Accros de la pêche is not responsible for the content, products, services, or privacy practices of these external sites.
16. Accuracy of Information
We make reasonable efforts to keep the information on our site up to date.
However, errors may sometimes occur regarding descriptions, prices, stock, promotions, or other information.
We reserve the right to correct any errors and update information when necessary.
17. Site Availability
We do our best to keep our site accessible and functional.
However, we cannot guarantee that the site will be available without interruption or free of errors.
The site may be temporarily inaccessible due to maintenance, technical issues, or circumstances beyond our control.
18. Limitation of Liability
To the extent permitted by law, Accros de la pêche will not be liable for damages resulting from the use or inability to use our website when such damages are caused by circumstances beyond our control.
Certain limitations of liability may not apply where prohibited by applicable law.
19. Changes to Terms
We may amend these Terms and Conditions at any time to reflect changes in our business, services, or legal requirements.
New Terms will be posted on this page with a new update date.
By continuing to use our site after the posting of changes, you agree to the updated Terms.
20. Governing Law
These Terms and Conditions are governed by the laws applicable in Quebec and Canada.
Any dispute will be handled in accordance with the laws and rules applicable in the competent jurisdiction.