Privacy Policy
At Accros de la pêche, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Informations We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Account-related information
- Order and purchase history
Payment Information
When you make a purchase, your payment information is processed by our payment service providers. We generally do not store your complete credit card information on our own servers.
Technical Information
We may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Site activity
- Referring website
- General location information
This information helps us understand how visitors use our site and improve their shopping experience.
2. How We Use Your Information
We may use your information to:
- Process and ship your orders
- Process payments
- Provide delivery updates
- Communicate with you about your orders
- Respond to customer service requests
- Create and manage your customer account
- Improve our website and products
- Personalize your shopping experience
- Send you promotional communications when you have consented
- Analyze traffic and website usage
- Prevent fraud and protect our website
- Comply with our legal and regulatory obligations
We will not use your personal information for purposes incompatible with the reasons for which it was collected without informing you or obtaining your consent where required by law.
3. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information regarding:
- New products
- Promotions
- Special offers
- Fishing tips and guides
- Events
- Company news
You can unsubscribe from our marketing communications at any time by clicking on the "Unsubscribe" link included in our emails or by contacting us directly.
Unsubscribing from our marketing communications will not prevent you from receiving important communications related to your orders, such as order confirmations, shipping updates, or communications regarding your account.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience.
Cookies can help us to:
- Remember items in your cart
- Maintain your login session
- Understand how visitors use our site
- Improve site performance
- Remember your preferences
- Present you with relevant advertisements
You can manage or disable cookies in your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
5. Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify and certain service providers may process the information necessary for the operation of our site, payment processing, order fulfillment, analytics, and marketing activities.
We may also use third-party services such as:
- Payment processors
- Delivery companies
- Email marketing platforms
- Analytics services
- Customer service tools
- Advertising platforms
- Fraud prevention services
These providers may have access to your personal information only to the extent necessary to provide their services and are obligated to process this information in accordance with applicable personal information protection requirements.
6. Sharing Your Information
We do not sell your personal information.
We may share certain information with trusted service providers when necessary for the operation of our business, including payment processors, delivery companies, technology providers, marketing services, and analytics providers.
We may also disclose certain information when required by law, legal process, or court order, or when necessary to protect our rights, our customers, our website, or our business.
7. Transfer of Information Outside Quebec or Canada
Some of our service providers may be located outside Quebec or Canada. Your personal information may therefore be processed or stored in another jurisdiction.
Where required by applicable law, we take appropriate measures to ensure that personal information transferred outside Quebec or Canada receives adequate protection.
8. Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure. We also recommend that you take necessary steps to protect your account information and passwords.
9. Information Retention Period
We retain personal information only for the period reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain our business records, resolve disputes, prevent fraud, and comply with our legal or regulatory obligations.
When the information is no longer needed, we take reasonable steps to securely delete or anonymize it, where appropriate.
10. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw your consent when processing is based on it
- Request information on how your data is used
- Object to certain uses of your information
- Lodge a complaint with the competent personal information protection authority
To exercise your rights, please contact us using the contact details provided below.
11. Children's Privacy
Our website is intended for the general public and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable laws.
12. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, delivery services, or other sites.
We are not responsible for the privacy practices, security, or content of these sites. We recommend that you consult their privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
When we make changes, we update the date indicated at the beginning of this policy.
We encourage you to review this page regularly to stay informed about how we protect your information.