Refund and Return Policy

At Accros de la pêche, all sales are considered final. We do not offer refunds, returns, or exchanges for a change of mind, incorrect product selection, or any other reason not related to a defective product or an error on our part.

1. All Sales Are Final

Once an order has been placed and payment processed, the sale is considered final.

We do not accept returns or offer refunds for:

  • A change of mind
  • Incorrect selection of size, color, model, or product
  • A product you no longer want
  • An error during ordering
  • Opened or used products
  • Sale items or items part of a promotion
  • An order not picked up within the foreseen timeframe

We recommend carefully checking your order before finalizing your purchase.

2. Damaged or Defective Products

Even though we do not offer regular returns or refunds, we understand that a product may exceptionally arrive damaged or have a manufacturing defect.

If you receive a damaged or defective product, please contact us as soon as possible:

Email: hookdfising@hotmail.com

Please provide:

  • Your order number
  • Your name
  • A description of the problem
  • Clear photos or videos showing the damage or defect

Our team will review your request and determine the appropriate solution.

Depending on the situation, we may offer a replacement or another appropriate solution.

3. Incorrect Product Received

If we accidentally send you a product different from the one you ordered, please contact us as soon as possible.

Please include your order number and attach photos of the product received. If the error originated from Accros de la pêche, we will work with you to find a solution.

4. Order Modification or Cancellation

Once an order has been submitted, we cannot guarantee that it can be modified or canceled.

If you wish to modify or cancel your order, please contact us immediately. We will do our best to help you if the order has not yet been processed or shipped.

5. Delivery Issues

Accros de la pêche is not responsible for delays caused by carriers, an incorrect shipping address provided by the customer, or circumstances beyond our control.

If your package appears lost or is significantly delayed, please contact us so we can help you determine the next steps.

6. Consumer Rights

This policy does not limit or remove any rights granted to you by applicable consumer protection laws.

Where the law requires a replacement, repair, refund, cancellation, or any other remedy, these rights remain applicable.